Privacy Policy

Introduction

Stayic, Inc. ("Stayic," "we," "us," or "our") operates a property management and booking platform that enables property owners to create embedded booking experiences directly on their websites. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our services.

By using our services, you consent to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and ensuring transparency about our data practices.

Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account
• Property Information: Property details, addresses, photos, descriptions, and rental terms
• Booking Information: Guest details, reservation dates, payment information, and special requests
• Communication Data: Messages exchanged through our platform, support communications, and feedback
• Payment Data: Billing addresses and payment method information (processed securely through Stripe)

Information We Collect Automatically

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Information: Pages visited, features used, time spent on our service, and interaction patterns
• Location Information: General geographic location based on IP address
• Cookies and Tracking: Session cookies, analytics cookies, and similar tracking technologies

Information from Third Parties

• Calendar Integrations: Booking data from Airbnb, VRBO, and other platforms you connect
• Payment Processors: Transaction data from Stripe and other payment providers
• Authentication Services: Basic profile information when you sign in with Google or other services

How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our booking platform and related services
• Process bookings, manage reservations, and facilitate payments
• Communicate with you about your account, bookings, and service updates
• Provide customer support and respond to your inquiries
• Personalize your experience and optimize our platform
• Analyze usage patterns to improve our services and develop new features
• Detect, prevent, and address fraud, security issues, and technical problems
• Send marketing communications (with your consent where required)
• Comply with legal obligations and enforce our terms of service

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

Service Providers

We share information with vetted third-party service providers who help us operate our platform, including:

• Payment Processing: Stripe for secure payment processing
• Cloud Infrastructure: Upstash Redis for data storage and caching
• Email Services: SendGrid for transactional and marketing emails
• Analytics: Service providers for usage analytics and platform optimization

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety of our users.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate security measures to protect your information:

• Encryption: TLS 1.3 encryption for data in transit and AES-256 encryption for data at rest
• Access Controls: Principle-of-least-privilege access controls for our team
• Authentication: Secure session management and multi-factor authentication options
• Monitoring: Regular security assessments and monitoring for suspicious activity
• Data Minimization: We collect and retain only necessary information

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a structured, machine-readable format
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at privacy@stayic.com. We will respond within 30 days of receiving your request.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: